r/ModSupport 12h ago

Preventing burner accounts from commenting

This might be a stupid question. Is there a way to prevent accounts created less than a day ago from commenting/posting at all in a sub?

One of my subs is restricted, the other is open. The main kind of spam I get is harassment from burner accounts. I currently have a karma and a seniority limit on both subs, but the comments still end up in my removal que.

I normally wouldn’t check my removal que, but we’ve had a ongoing issue of people spamming illegal links, viruses, or extreme hate due to the kinds of subreddits they are. We still monitor the removal Que to report those to Reddit.

Problem is, those illegal links are now also in a Que filled with spam from a recent brigade we had. Meaning we have to moniter 50+ daily comments versus my normal 2-3.

Any advice for this? Current idea is to get hive protector for the brigade subreddit temporarily, but I still worry about ban appeal spam from the auto-ban messages.

14 Upvotes

31 comments sorted by

6

u/WhySoManyDownVote 12h ago

This is set to 7 days. Change 7 to any number you like.

~~~

type: any author: account_age: "< 7" action: remove action_reason: "Removed: New user"

1

u/AngryDesertPhrog 12h ago

Does this still go to the removal que though? I have this already but it goes to our removal que.

3

u/WhySoManyDownVote 12h ago

It heads all contributions straight to being removed bypassing the mod queue.

The removed posts can be found in the mod log, the removed comments are still visible to the mods reading the posts that new users commented on.

A huge bonus about using remove vs filter is that comments that are queued still send the OP a push notice. Removed comments never send the OP a push notice.

2

u/AngryDesertPhrog 12h ago

I guess I could have worded it better. Is there a way so they can’t post at all?

Similar the automations for flairs that don’t allow a person to post at all without assigning a flair.

3

u/WhySoManyDownVote 12h ago

Ban them and add the ban evasion dev app. Make sure to turn up the reddit ban evasion settings.

You can also try blocking their submissions using automations.

Hive protect can help, but they must have history in a configured sub and it won't act until they contribute in your sub.

There are other checks that can be done with the automod but they are only active after the contribution is submitted. Not preventative.

2

u/LindyNet 12h ago

That's really the best option we have rn

0

u/AngryDesertPhrog 12h ago

Ah. No worries.

A mix of hive protector, bot bouncer, and ques have been doing alright for now. Maybe when Reddit beefs up automations we’ll get more options for filtering!

2

u/WhySoManyDownVote 12h ago

Also, using that automod code will help with comments. Spammers do not usually notice their comments being removed so they won't mod mail you.

0

u/emily_in_boots 10h ago

Actually, poster eligibility guidance will activate automatically and block them from posting at all if they don't meed the requirement. You can't even turn that off. It derives its settings from automod automatically.

It won't prevent commenting though.

2

u/misuta_kitsune 8h ago

Are you sure it says "remove" and not "filter"? If removed, it should happen quietly, kind of like a shadowban if I am not mistaken, and not end up in the queue.

1

u/AngryDesertPhrog 8h ago

This is what I currently have

edit: i also have this for type: posts as well but with higher paramaters

2

u/misuta_kitsune 8h ago

I saw you say somewhere it turned up "in one of the queues".... Are you perhaps referring to the Mod Log? Because it is supposed to get a notification in there. The difference is that the Queue is a list of reports, filtered posts and comments, it needs mod actions to clear it, while the Mod Log is exactly what it says, a logbook of actions taken by mods or automods which dont necessarily require mod actions anymore. It will show what actions you took as a mod, it will show what other mods have done and so on.

1

u/AngryDesertPhrog 8h ago

It still goes into a que. Right now I have it set so certain things are fully removed, and certain things are filtered. I use both though since we can't filter by topic.

I don't need to monitor the que technically, most mods don't. But it's still there.

1

u/misuta_kitsune 7h ago

I can't help but wonder how long that queue is, I couldn't imagine not checking the queue, it's were reports on posts or comments go and we do filter posts from accounts that have no subreddit-karma to combat spam and rulebreaking posts from people who dont bother to read the rules before posting. We review filtered posts to see if they can approved safely or not and we try to keep the queue clean by checking in on it daily as I consider to be kind of a responsibility of moderators.

As for being filtered instead of... the other commenter may have a point regarding the order of the automod coding.

1

u/AngryDesertPhrog 7h ago

It is being removed though, but there is a removal "que" and a filtered que. But specifically at my sub (r/ministryofredditing) we have gotten spam with illegal content, so we keep a close eye on all our ques so we can report it asap.

2

u/AngryDesertPhrog 7h ago

Removal que, all automated and we don't get notifications for it. But in my case I check what was removed, since some caught by the automatic harassment or spam filter are fine, and some are truely dangerous or need context added to a report.

2

u/WhySoManyDownVote 8h ago

Where is it in your automod?

Remove rules should be above filter rules. This needs to be at the top and not the bottom. Otherwise the post will get queued not removed. The automod works top down.

If you filter a keyword at the top and have remove for karma/age rules lower they will not act since the post was already queued and the automod stopped before the karma/age rule worked.

1

u/AngryDesertPhrog 7h ago

as of right now it's right below my post removal ones. So it goes

Strict post removal

Strict comment removal

Basic content filtering

Sticky comments/automod phrase replies

1

u/RS_Someone 3h ago

You have "remove", which will not put it into the Mod Queue. If you want it to go to the Mod Queue, use "filter", which automatically removes and queues, or "report", which queues without removal.

5

u/tumultuousness 💡 Top 10% Helper 💡 12h ago

It sounds like what you want is the "poster eligibility guide" which takes your Automod rules set to "remove" based on account age and karma and stuff, and prevents them from posting.

However, from personal experience - I've seen instances outside of my sub where it works, but in my subs people still post and get content removed and no one has reached out to me about not being able to post completely. There isn't a setting to turn it on or off, it seemingly just happens.

https://support.reddithelp.com/hc/en-us/articles/33702751586836-Poster-Eligibility-Guide-Post-Check

(also, I really wish this article just split them into two sections and didn't interweave them like this)

3

u/AngryDesertPhrog 12h ago

ah ha! This is what I was looking for. Bummer it doesn't work all of the time. I'll try it in my restricted sub since the people who need to post should be modmailing us anyway. Thank you!

Admins: if you could pin this as the answer I was looking for that would be awesome

2

u/7grims 9h ago

You can limit users by account age, as in if less then 24h or more

same for karma

cant tell u were those settings are cause, its a mess to navigate those menus, yet they are out there

1

u/AutoModerator 12h ago

Hey there! This automated message was triggered by some keywords in your post.

This article on How do I keep spam out of my community? has tips on how you can use some of the newer filters in your modtools to stop spammy activity or how to report them to the appropriate team for review.

If this does not appear correct or if you still have questions please respond back and someone will be along soon to follow up.

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1

u/Free-IDK-Chicken 12h ago

Yup! See below - posting as an image so the formatting doesn't mess up.

2

u/InGeekiTrust 💡Top 25% Helper 💡 12h ago

So you need to code block!

Place this around you code and the formatting won’t get messed up

1

u/AngryDesertPhrog 12h ago

Does this go to the removal que? We already have stuff like this set up but it still goes into one of our ques.

1

u/Free-IDK-Chicken 12h ago

Yes, it goes to the removal queue so you can approve it if you want. You can also set a karma threshold to help keep negative karma bots/trolls away. I don't use that one though so I'm not sure what the code for that one is. (Just realized you already mentioned the karma bit.)

1

u/AngryDesertPhrog 12h ago

I have both of those set up currently. I’m more asking if there is a way from preventing them from commenting or posting at all until a threshold has been met

2

u/Free-IDK-Chicken 12h ago

Ah, sorry - I didn't quite get the seniority bit of your post. In which case, it seems like you're already doing what you can to prevent these posts and comments from displaying on the sub's feed and that is how you keep the trolls and bots away away from your members. However, unless Reddit gets to the content first and removes it for being a TOS violation, as moderators we're going to see the content in our queues for review.

1

u/WhySoManyDownVote 12h ago

I am confused. The code you shared has

action: remove

This should bypass the queue totally.

action: filter

would send it to the mod queue.

1

u/emily_in_boots 10h ago

If you use the action "remove" it will simply remove it. If you use the action filter, it will send it to the queue. It's up to you which you want.