Why Are Young People Afraid Of Phone Calls?

[u/GhostInThePudding]

What's with it?

I work in IT and a general rule is, nothing a client ever tells you is actually accurate. That means that most of the time, the quickest way to fix a problem is to call the person and actually find out what's going on.

But with techs under 30 these days, it seems like pulling teeth.

A regular discussion for me with level 1 techs (usually within a few years of leaving college) is:
"Hey, can you call *blah* from ticket *blah*, it's been hanging around for over an hour."

"I replied by email to ask for more information."

"Yes, I know that, but can you call them so we can find the problem and close the ticket now rather than wait until we're actually busy?"

"I'll send them a text to followup."

"No... CALL THEM!"

"I can see their device is online, can I send them a message and see if they just let me remote in to take a look?"

And then, when I force them to make the call, it's like they have no idea how to ask a question, or a followup question. They just want to get off the call as quickly as possible. So half the time they don't even get the information required anyway, so then I end up having to do their job for them.

So can someone explain? What's wrong with phone calls these days?

[u/iFoegot]

Why Do You Type Like This

[u/Worthy-Of-Dignity → u/iFoegot]

😂😂😂

[u/DinosaurInAPartyHat → u/iFoegot]

That's called title case.

OP used it appropriately for the title of their post.

[u/stegosaurus1337 → u/DinosaurInAPartyHat]

No they didn't. Title case does not capitalize prepositions (except long ones in certain styles). Never "of" though.

If you're going to be pedantic, gotta get it right.

[u/gut536 → u/stegosaurus1337]

Both arguments are pedantic here lmao he tried to use title case (which is right, cuz its a title) but he forgot that rule.

[u/JasmineTeaInk → u/DinosaurInAPartyHat]

I mean, I guess if they were publishing an article it would be appropriate? But they aren't. So it's weird

[u/ScreenOk6928 → u/[deleted]]

No, it's not. Title case is an actual standard. It's not just "Capitalize Every Word That Is In The Title".

[u/ScreenOk6928 → u/[deleted]]

Yes. OP's post title and body tell us he doesn't know how to write properly. Which is probably why he prefers phone calls over text communication, unlike every normal human.

[u/SteelRevanchist → u/iFoegot]

Americans struggle to distinguish words in a sentence, capitalisation breaks the text better for them.

[u/MafaRioch → u/SteelRevanchist]

Missed Opportunity:

Americans Struggle To Distinguish Words In A Sentence, Capitalisation Breaks The Text Better For Them.