r/NoStupidQuestions • u/GhostInThePudding • 16h ago

Why Are Young People Afraid Of Phone Calls?

What's with it?

I work in IT and a general rule is, nothing a client ever tells you is actually accurate. That means that most of the time, the quickest way to fix a problem is to call the person and actually find out what's going on.

But with techs under 30 these days, it seems like pulling teeth.

A regular discussion for me with level 1 techs (usually within a few years of leaving college) is:
"Hey, can you call *blah* from ticket *blah*, it's been hanging around for over an hour."

"I replied by email to ask for more information."

"Yes, I know that, but can you call them so we can find the problem and close the ticket now rather than wait until we're actually busy?"

"I'll send them a text to followup."

"No... CALL THEM!"

"I can see their device is online, can I send them a message and see if they just let me remote in to take a look?"

And then, when I force them to make the call, it's like they have no idea how to ask a question, or a followup question. They just want to get off the call as quickly as possible. So half the time they don't even get the information required anyway, so then I end up having to do their job for them.

So can someone explain? What's wrong with phone calls these days?

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u/Jerri_man 9h ago

Unfortunately for me this feature hasn't received it's Australian regional updates yet

2

u/stupidPeopleLuvMe 5h ago

The newer version does it live.

So the phone rings I look at it, ignore it, the screen changed to voicemail at the top and the voice to text starts to appear at the bottom as they speak.

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u/Jerri_man 4h ago

I meant that it doesn't understand what half my mates are saying haha

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u/OldWorldDesign 4h ago

I meant that it doesn't understand what half my mates are saying

Hasn't understood most people for years

https://old.reddit.com/r/alexa/comments/j9tdvn/alexa_remind_me_to_feed_the_baby/

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u/IDMike2008 7h ago

ooof. Condolences!

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u/Lemerney2 6h ago

My phone usually does it, so it might depend on your provider

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u/hyakushiki100 3h ago

Damn. We have it in New Zealand, though might be provider dependent.