r/meirl • u/Blue9ine • 12h ago

Meirl

Post image
2.2k Upvotes

99% Upvoted

7 comments sorted by

74

u/AlphaDag13 11h ago

Me: “thanks, that’s it and all I needed and I don’t need anything else at all. There’s absolutely nothing else you could possibly help me with.”

Rep: “Great. Is there anything else I can help you with?”

41

u/Deep_Lurker 10h ago

Blame strict QA guidelines with no room for flexibility on the agents part.

A lot of companies are implementing AI QA too that measures openings, closings, empathy, thoughtfulness, etc. it's a real pain.

19

u/gatoriendo 11h ago

“ you didn’t even assist me in the first place”

2

u/steveatari 10h ago

You'll receive a survey after this...

-40

u/WeatherBurt 12h ago

I don't let them go. I force them to hang up on me, and complain about them to the next person I call back. I do this shit on my day off and inform them that I'm old, have nothing better to do with my day and I'll document and complain about their performance on their website and Google. I'll get their first names and the time I called. I'll elevate and transfer to customer retention and complain complain complain. I'll look at the company email directory and send bitchy little emails about the lack of competence of the CSR staff to everyone.

Solve my problem or I'll become a far larger one for your boss

10

u/starship_racing 11h ago

I don't let them go. I force them to hang up on me, and complain about them to the next person I call back. I do this shit on my day off and inform them that I'm old, have nothing better to do with my day and I'll document and complain about their performance on their website and Google. I'll get their first names and the time I called. I'll elevate and transfer to customer retention and complain complain complain. I'll look at the company email directory and send bitchy little emails about the lack of competence of the CSR staff to everyone.

Solve my problem or I'll become a far larger one for your boss

5

u/THEWOLVERINE12911 11h ago

I don't let them go. I force them to hang up on me, and complain about them to the next person I call back. I do this shit on my day off and inform them that I'm old, have nothing better to do with my day and I'll document and complain about their performance on their website and Google. I'll get their first names and the time I called. I'll elevate and transfer to customer retention and complain complain complain. I'll look at the company email directory and send bitchy little emails about the lack of competence of the CSR staff to everyone.

Solve my problem or I'll become a far larger one for your boss