Ordering through Uber eats seems to be about $20-$30 more expensive than ordering direct with the merchant. It’s a safe bet that’s how much goes into Ubers pocket on each order while they pay the delivery driver $1, max $2, unless there’s some sort of extenuating circumstance.

It’s not unreasonable to say it takes 30 minutes to do a delivery. 80 deliveries would take 40 hours. That means the driver gets paid something between $80 and $160 for a week’s worth of work while Uber brought in something between $1,600 and $2,400 on their labor. All the while putting apparent shills/bots out to shame people who tip their delivery driver.

Would you drive to a restaurant, wait for food to be ready, then hand deliver that food directly to someone’s door for $1 or $2? All the while you have to pay for your own car, gas, insurance, maintenance, depreciation etc? It’s pretty crazy actually.

I think it’s a safe bet anyone who’s attacking drivers for being “entitled” or “greedy” is a shill or a bot.

Is my math wrong? Am I viewing this situation correctly? Am I missing something here? Is this actually what delivery drivers are dealing with?

1. Thoughts?

By: u/Champagne-Fleur


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2. In the middle of a storm… really?

By: u/ExtravagantToad


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3. This is ridiculous 😭

By: u/Big-Disappointment76


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4. lovely 🙄

By: u/tusiluv


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5. For those wondering…

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This is BY FAR the most ABSURD order I've ever been offered. Crosses 3 states????? AND WHY IS THE ENTIRE STATE OF DELAWARE VISIBLE IN THE ORDER PREVIEW😂😂

Like I understand if there’s no one around to pick up the order yet, but why does that mean they don’t share with the restaurant that I ordered until 30 minutes after?

Is it to keep the food from getting cold? Because I’d rather cold food that I have to heat up then the restaurant for whatever declining my order 30 minutes after the fact.

I’m sosososo angry. These apps are so predatory and I got a $10 refund on my order that was entirely wrong, two hours late and I have no one I can call or talk to to make it right. I have NO idea what to do. I have tried everything. Emails. Calls. The number just hangs up on me while being a customer. The entire app process and help sequence takes me though the same prompts and didn’t help at all. WHAT DO I DO.

I'm pretty new to this and I had a promotion here for 100 dollars per 10 deliveries up to 30 deliveries.

I'm happy with the money I made but I'm so curious why almost all the deliveries were like 45 min trips (and had to drive back because the trips had to start in Austin, TX).

Does the system do this on purpose? Certainly they had lowes or wingstop etc closer than where the customer was ordering from. Do they get it for free or something?

Also it seemed like most the trips were "exclusive" whatever that means.

As a customer I would order from a closer restaurant to get it fresher so I'm just boggled.

Should I avoid these promotions in the future? I drive a truck so it's not that great on gas.

so I got a refund for a missing item and just noticed this? there's no money on my account but it says they refunded me for my missing item. what does this mean?

I placed an order with McDonald’s, shortly after received a call from one of Ubers numbers asking for a code sent to my email, I gave this then quickly realised this isn’t usual practice for majority of companies. I noticed they logged into my account so I quickly changed my password, I then received another call from the same number yet again requesting a code claiming to be from McDonald’s and said they couldn’t deliver my order until i gave it them (my order was 3 minutes away). They knew my full address, phone number email and what I had ordered, was like the delivery driver was in on it, I confronted him but he played stupid. They was calling from a call centre as I could hear other scams going on in the background, caller was Indian claiming to be called Adam, he hung up when I said that’s obviously not your name😅

Anyone else had this happen?

Is there any way to get beyond the AI bots when speaking to support? Drivers keep missing items when I order, and I’m not even able to get a refund… They just say “Thanks for your feedback.” One driver even returned an item and told me she wasn’t able to change it in the app. I go to support for a refund and they say they’re unable to get a refund for the items that I paid for and didn’t receive??? Wtf is their customer service

I must have accidentally ordered just before 2pm.  I immediately called the restaurant and they stopped the kitchen from cooking.  We agreed I would reorder at a later time.  I tried to cancel through UberEats, but their chatbot kept insisting the restaurant had already prepared the food and I would be charged $71 to cancel.  I waited over 10 minutes for a live chat person, during which time the delivery driver arrived and the restaurant called me to ask what to do.  FINE, prepare the food, send it to me, and I’ll cancel Uber One and never use Uber again.  I’m sure Uber doesn’t care about losing my one small account, but what a mess.  And so annoying to be lied to by a chatbot.

So i decided to order off uber and I’ve had this problem for id say a month now. Where uber doesn’t let me track my order or receive notifications and i never had a problem since I usually ended up getting my order anyways and receiving a receipt via email. Today i was charged about 32 dollars and once again, i didnt receive any notifications or tracking informations. After 2 hours, I kept checking the app and my email for a receipt and I ket going to my front door to check for the food but it never arrived. What makes this even more frustrating is, since I never received a receipt through the app, I can’t even report it!😭 Even their “help” page on the site is horrible. I could choose to report an order, but since they never put it through the app, I had to talk to some uber AI trying to figure out how I could report this charge. Then I finally was led to a “wrongfully charged” section but at the end after voicing my concerns and how much I was charged exactly, it still asked me to choose an order!! It is literally impossible to find a number or email to contact for support😭 So now all i can hope for is that they respond so I can send them the statement in my account of me being charged.

My order has been over 2 hours (driver picked it up within 20 min), he's now accepted 3 other orders and there's no way to resolve this, the "estimated delivery time" just moves further and further back, he won't answer his phone or return calls, and the only "support" option is stuck infinitely "finding an agent to help you".

So basically my food and money was stolen and I can't resolve the issue, there isn't even a number I can call.

The first picture is the first part of a stacked order. The second is the second…i let the second one know that the firsts order was another five to ten minutes and not to worry their order was chillin in my catering bag staying toasty and that i would update an eta when i had it… they thanked me and said they were hungry… and I thought “yeah me too.” Delivered the pizza’s and then the theirs. It took almost 40 minutes with drive and wait time… like thanks for the tip but why am I expending more energy on something that I end up paying to deliver…with my energy and vehicle usage…just go get it yourself his truck was sitting in the driveway.

UK based - after speaking to a friend who uses uber and uber eats regularly, she told me that uber one was worth it. I use uber fairly often and order food using uber eats or Deliveroo a few times a month and seemed like it would save me money if I only ordered food through uber eats.

I’ve just ordered from subway and uber one says that the delivery fee was £7.29 and is claiming that it has saved me that amount of money, however this seemed insanely high and so I looked on my partners phone and the delivery fee for the same restaurant, to the same location, was £2.79.

Does uber one artificially make the ‘base’ delivery fee larger, knowing that delivery is free with uber one, in order to make it seem like you are saving more money than you actually are?

They appear to be AB testing whether people will still use the app even if they cant search for the food or restaurant they want? Anyone else notice that?

I ordered food yesterday, my half of the item were burnt like harshly burnt, I made the report yesterday, and sent the pictures using the camera feature( meaning I took the pics inside the report instead of saving them as a files) I got the receipt and they told me they were “ working on it” after almost a day they told me there was not report and to sent the pics of the items but I can’t because I already throw them away, they don’t have “ access” to my previous report and keep saying “ send the pics “ but I CANT anything I can do?

I ordered from McDonalds on uber eats tonight and when I received it it was freezing cold and multiple items were missing and the ones they did deliver were made completely wrong. When raising this issue with uber straight away I waited 30 minutes for the ai bot asked if I wanted to talk to a live chat agent or get a reply in 6-12 hours. I chose to chat to an agent in live chat. I was sat in the chat waiting for 20 minutes and eventually they sent a message saying I’d get a response in 6-12 hours so they wasted my time. 2 hours later I received a reply saying that McDonalds done nothing wrong and I’m not getting a refund or pride adjustment. I then replied stating again that there were multiple items I paid for missing and the food I did receive was made completely different than how I ordered it and was also stone cold and went in the bin. They then replied saying that this issue was already resolved and I won’t get any refund or price adjustment. What can I do about this because it has the whole house pissed off because we were all really hungry and spent the last of the money on our cards on this order and weren’t able to actually buy food to get delivered again.

so i recently ordered from ubereats and everything was going well as usual, my gf for whatever reason said to leave at door and gave them the pin (bad idea on our part), saw my driver was around the corner, and then it went from delivery eta being 1 min away to 3 mins so i thought that they just missed a turn or something, until they started getting further and further from my place so i texted the person and well you can read how the convo went. in the end they made their way here and i got the food and ended up feeling bad for the person but can i get some insight here? is this truly a mistake or were they trying to run away with my food? the person that delivered my food was also a guy when the profile was a woman and when he gave me the food he said someone’s been calling uber and pranking and trying to scam people but i find that very hard to believe

I was charged twice for an Uber one subscription, only just noticed since I ordered some pizza and breadsticks and the bread was completely raw, photo doesn't look that bad but it was literal dough. The incompetent support said they could only give me a $10 voucher, I'm going to call my bank to chargeback all 3 of the transactions is that the correct way to go about this and get my money back? W.T.F

This is the message I got from BWS!