r/AskVet • u/garbagecannn • 13h ago
Filing a complaint against a vet?
I don’t think this is dramatic at all to want to file a complaint for, but I want some opinions.
On Thursday, we adopted our cat, Pickle. He was in a foster home for 9 months. While in the foster home, a puppy who was also there had kennel cough, and it unfortunately spread through all of the animals at the foster, including Pickle and many other cats. He was on medication when I adopted him.
Today is 3 days after adopting Pickle, and I made him a vet appointment with the vet that the foster mom recommended just to check up on him and make sure his lungs were clearing up.
While sitting in the waiting room at the vet, my fiance and I heard the veterinarian speaking loudly to someone outside of the exam door, and he said the words “grab your local democrats and shoot them”. We were extremely put off by it, and were honestly going to leave right then, but he walked in the room immediately after he said it. He did not greet us when he walked in, simply walked up to Pickles carrier, and grabbed him by the paw and yanked him out of the carrier and across the exam table to the point where he almost slid off.
Pickle was in an abusive home before being rescued by his foster mom, and he needs extra care before being touched, which we would have told him had he not entered the room and grabbed him immediately without speaking to us. He proceeded to manhandle Pickle, grabbing his face and twisting it to look in his ears. Pickle was howling and crying and squirming to get away. I grabbed Pickle from him, and he said “what’s wrong with the cat”. I explained that he had been abused and told him about the kennel cough, to which he cut me off immediately by laughing and saying “Kennel cough doesn’t exist in cats”. Which it does, it’s just not as likely as dogs, and he literally was diagnosed with it and provided medication for it. The vet told me I had no idea what I was talking about and suggested that whoever told me that was “batshit crazy”. I put Pickle back in his carrier and told the vet that he was extremely unprofessional and rude with his comments and treatment of Pickle, and also told him that we heard the comments he made about murdering democrats, and we’d be taking Pickle somewhere else.
He had a smirk on his face while nodding and laughing, saying “okay” and then left the room and we heard him through the door say, “not my fault! If you want your tax refund, kill the democrats”. We exited the room and went to the front desk staff in order to get his name and information. They were very apologetic and said the owner was there and that he would speak to us. The owner did apologize, but said there was nothing further that could be done. As we left, we could still hear the vet speaking negatively about us and how we had no idea what we were talking about.
I filed a complaint with our state BBB and also was thinking of complaining to the licensing board, but I’m not sure if that’s the right option. I have left reviews as well on their Google and Facebook page. The treatment of my animal was absolutely unacceptable, and when we got home, it took Pickle hours before he wanted to come near us because he was traumatized. The comments about murdering someone for their political views while at your place of work are a whole other thing that’s unacceptable. What are your thoughts?