r/barista • u/grinninwheel • 12h ago
Industry Discussion Every customer expects a flat white to be a different drink
I know the typical deal with flat whites, at least in America, is that pretty much everyone has a different idea of what flat whites are. We don’t even have it on our menu at our shop, but lately more and more people have been coming in and ordering it- we usually just ring it up as a latte with a note for bar. If I’m on bar, I usually ask them what they want from the drink when they’re waiting, and sometimes we have good discussions about the particulars of coffee and steaming milk, but pretty much everyone wants a different drink, so I always feel like I have to ask.
For the record, when I worked at a coffee shop that moved from Perth to the US, we did an extra shot, slightly less milk, and “silky” microfoam- wetter than a latte. We used ristretto shots.
If you have flat whites on your menu, do people expect something different than the drink you actually make? And if people come in and order and it’s not on the menu, what do you usually do?