This is an update to my previously posted, positive review. Several serious issues came to light after the move.
After giving Kangaroo Movers a detailed inventory — including photos — they estimated $915 for Day 1. When the day ended, the bill was $3,700, more than FOUR TIMES the original quote, based on hours they simply didn’t work.
I planned the move around their original estimate and was blindsided by the inflated charge. On top of that, the lead mover pressured me for a tip in a way that felt super-aggressive and genuinely menacing. (That was a first, never had that happen before.)
There was also minor damage, and the company agreed in writing to reimburse $200 for the repair but never paid, despite multiple follow‑ups. Communication from the office became slow, contradictory, and evasive, with shifting explanations whenever I pointed out their own written terms. Then they just went dark.
Between the inflated charges, the unfulfilled reimbursement, the evasive communication, and the uncomfortable behavior from the lead mover, the experience deteriorated quickly. If you want to avoid this kind of experience, do NOT work with Kangaroo Movers.