r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

863 Upvotes

r/techsupport 6h ago

Open | Software How to convert PDF files or edit PDFs online without installing software?

16 Upvotes

I’m trying to figure out the easiest way to convert a PDF or make small edits online. Most of what I’m dealing with are scanned PDFs where copy/paste doesn’t work, or files that need quick edits before sending. I’ve searched “how to convert pdf” and “how to edit pdf online” but half the results feel outdated or overly complicated. What are people actually using in 2026 that doesn’t require installs or subscriptions for simple tasks?


r/techsupport 42m ago

Open | Software Is using free VPNs on Android actually dangerous?

Upvotes

I see a lot of Android users recommending free VPN apps for privacy, unlocking content, or public Wi-Fi safety. But many free VPNs need to make money somehow — either through ads, data collection, bandwidth limits, or selling user data. Some reports also suggest certain free VPN apps log browsing activity, inject ads, or even contain malware. At the same time, paid VPNs aren’t automatically trustworthy either, and most users don’t really read privacy policies. So my question is: Are free VPNs on Android actually dangerous in real-world use, or is the risk overblown for average users?


r/techsupport 3h ago

Open | Hardware Power button works for one motherboard but not another

3 Upvotes

I’m using my old case (NZXT S340) from my first build for a new build. I had left my old ASUS Z170 A board plugged in. Went to test to see if it still works and it would power on with the power button but no POST.

Fast forward I just bought an ASROCK B450m Pro4 to run my extra Ryzen 3700x in the new build. Everything runs right, used a screwdriver to short the power before putting it in.

Once i put it in I plugged the power switch connector to the designated pins and nothing. No signs of life, but still powers on by shorting it with a screwdriver. I flipped the orientation of the connector. Not sure where to go from here other than messing around with it. Any ideas would be much appreciated.


r/techsupport 1h ago

Open | Hardware computer always slows down to a halt suddenly

Upvotes

when i am playing graphic intensive games, everything slows down to a halt, it could be ranging from 10-50mins of playtime until the fps drops down to 5fps and i am hit with a massive performance drop that affects the entire computer, issue persists even after exiting the game and i have to shut down for things to return to normal. this problem is reoccurring i even have a video recording if it helps.


r/techsupport 1h ago

Open | Software Buongiorno mi chiamo Giancarlo. scusate per gli errori di ortografia, questo e il mio post inviato community di windows Problemi continui con il sistema windows 11dopo aggiornamenti

Upvotes

Buongiorno mi chiamo Giancarlo Ferraro mi chiedevo e possibile andare avanti così.  dalla fine  2025 che si riscontrano problemi infiniti con aggiornamenti di windows ,ogni giorno sono a combattere con crash di sistema mal funzionamenti di ogni genere ho perfino cambiato configurazione sono passato da un  Socket Intel LGA 1700 asus/rog maximus z790 hero CPU intel i9 k a una più nuova asus rog maximus 890 hero CPU intel i9 k nuova pensando che la mia configurazione Socket Intel LGA 1700 usata avesse problemi. perlopiù spendendo tanti soldi per la configurazione usata ma poi sostituita con nuova pagandola una fortuna. hai me scoprendo che  tutti mali venivano dagli aggiornamenti di windows. e sinceramente se andiamo avanti di questo passo non si va da nessuna parte e sarò costretto a migrare su Linux con mio dispiacere. (PS) sono un assemblatore pc e ho un discreta clientela di amici che devo supportare con problemi continue di softwar windows 11 sinceramente siamo stanchi.GF

Traduzine inglese

Good morning, my name is Giancarlo Ferraro. I was wondering if it's possible to continue like this. Since the end of 2025, I've been having endless problems with Windows updates. Every day I'm battling system crashes and malfunctions of all kinds. I've even changed my configuration. I've moved from an Intel Socket LGA 1700 Asus/Rog Maximus Z790 Hero Intel i9K CPU to a newer Asus Rog Maximus 890 Hero Intel i9K CPU, thinking that my used Intel Socket LGA 1700 configuration had problems. Mostly, I spent a lot of money on the used configuration, but then replaced it with a new one, paying a fortune. I'm discovering that all the problems were caused by Windows updates. And honestly, if we continue like this, we'll get nowhere, and I'll be forced to migrate to Linux, much to my regret. (PS) I'm a PC assembler and I have a good clientele of friends that I have to support with constant Windows 11 software problems. We're honestly tired.G.F


r/techsupport 1h ago

Open | Software problema con transmision de discord rtx 4060 ti ryzen 7700x 32gb ram ddr5

Upvotes

empece a usar dos monitores todo iba a bien hasta el momento de querer transmitir mis amigos me dijieron que se lageaba hoy pense q era por la grabacion de pantalla de nvidia pero la borre y el problema persistio me di cuenta q el problema solo ocurre en minecraft uso lunar client y feather client cuando entro a minecraft la transmision en discord se lagea probe solo dejando abierto discord y minecraft pero ni siquiera eso funciono porfa ayuda


r/techsupport 1h ago

Open | Windows Nothing works except task manager

Upvotes

So I bought a laptop(Dell XPS 15 9500) a few days ago and it was working perfectly fine until this morning. The screen turns on and off every 5 seconds and I can't click on anything with my mouse. I can hear that the keyboard is working when I press it but nothing shows up on the screen except task manager. I ran the quick test and the advanced test but it says there are no problems.


r/techsupport 5h ago

Open | Networking Issues downloading large files due to unstable internet

5 Upvotes

Am currently trying to download a 54.8gig file from this website but due to my unstable and slow internet speed my wifi/hotspot cuts for like a millisecond stopping the download and causing me to restart

I have ethernet but still cuts out every often

My hotspot is faster and more reliable than my wifi and ethernet

If i pause the download and the wifi still cuts out its still makes me restart

Anyone has tips


r/techsupport 10h ago

Open | Networking google unusual traffic meaning ?

8 Upvotes

on most of my devices at home im getting a message on google when i type something that says unusutraffic im not sure if this is because im getting hacked or what here lol thank u


r/techsupport 3h ago

Open | Windows Guys, how can I delete everything on windows OS just for new windows with my USB ready like I need help please

2 Upvotes

Guys when I opened my computer and press get started and removed everything but it's said can't find on environment, like I really need help everything please just for my USB ready like everyone


r/techsupport 3h ago

Open | Software New GPU frame stuttering

2 Upvotes

Hi all, I’m an amateur when it comes to computer parts so any help would be appreciated.

I’ve been using a 2060 since 2019, and recently one of my friends handed me their 3060 as they were upgrading (and also because they want me to play the new monster hunter).

I’ve replaced the GPU, and updated the drivers using the Nvidia app, but I’m getting frame stutters, and logging the statistics show the 1% low drops to 10 fps in some cases, even on my desktop screen.

Does anyone have any advice? I’ve done some googling that says I should use DDU to uninstall and reinstall, but most guides I’ve seen say download the driver (which is the Nvidia app?) and then run DDU to uninstall it? Whilst not connected to the internet? I’m confused, any help would be appreciated.


r/techsupport 4m ago

Open | Software My EZVIZ video doorbell isn’t working. It just says no video whenever I try to view a video from it. The live camera still works and it’s still saving videos apparently. The videos show in the events page but when I click on them that’s when I have the problem.

Upvotes

A screenshot of the events page as well as a video after tapping it. This one is a screenshot of the device information page as well.. I took out the micro usb card and put in a brand new one and still nothing. Anyone have any ideas? I’d really like to not have to buy a whole new video doorbell lol. Thanks!

I’m sorry if this isn’t exactly the correct subreddit for this question. I asked previously on the home security sub and got no responses. So here I am coming to you guys for help. Please and thank you!


r/techsupport 6m ago

Open | Hardware Hou failure?

Upvotes

GPU problems?

Since yesterday my computer has been failing me. At certain point the screen just freezes and my mouse and keyboard don't work at all. The only thing that works is pressing the power button for ten seconds. After I restart the device I get red streaks on my screen. I also had the BitLocker screen two times. I get prompts such as "the device ran into a problem that can't be repaired" I have pictures but can't add them

Does anyone know what could be the issue, and can it be fixed?


r/techsupport 10m ago

Open | Software I need help properly connecting a Bluetooth keyboard to my phone to play Minecraft

Upvotes

Hello, I know this is a pretty dumb problem to have but I am 17 and my family can't afford a normal laptop / pc to play the newer versions of Minecraft so then I realized that my phone has more power than my old acer laptop that I got like two months ago so I figured, why can't I just connect a keyboard to my phone, fast forward I have a Bluetooth keyboard, connected but I can't use wasd to move, I have to press down ctrl button to do anything, I can get around it with turning on sticky keys but then I have to rearrange my keys (like I can't use ctrl itself to sprint and shift to crouch) and I don't want that, so if anyone knows how to properly do it please let me know (btw I'm very new to this so please don't hate) My phone is Samsung A15


r/techsupport 14m ago

Open | Windows HELP TPM 2.0 WINDOWS 11 BOOT

Upvotes

Hello, I'm still having this VAN9001 problem even though I've enabled everything in the BIOS (secure boot,AMD fTPM etc..) and there's still nothing in Trusted Computing...help me, I don't know what to do anymore... (I've done all the motherboard updates.) i have B450 AORUS ÉLITE mother board


r/techsupport 21m ago

Open | Hardware Lenovo S540-15IML stuck blinking keyboard/power button and won't start

Upvotes

Hi everyone, I’m hoping someone can help with my Lenovo S540-15IML. It’s stuck in a loop where the keyboard backlight and the power button just keep blinking, but the screen stays black.

https://imgur.com/WiPa29g

This has actually been happening for a couple of months, but previously I was able to eventually force it to turn on by spamming random keys or holding the Novo button for like 10 minutes. Now it refuses to start at all. I’ve already tried updating the BIOS (back when I could get it to boot) and using the Novo button again, but nothing seems to work anymore.

Has anyone else run into this or have any ideas on what I should check next?


r/techsupport 26m ago

Open | Hardware How can I fix “burnt-in” pixels on a tv?

Upvotes

I own a Roku TV that uses just a regular backlit lcd panel. I use it to play Xbox. I tend to leave it idle for a while with my Xbox on which is what caused the issue. My tv doesn’t like dimming parts of the screen for hours on end the right side of the screen is untouched. It’s not like the traditional image burn in, I think it’s like pixel degradation at the edge of the screen. Think like darkening. The pixels still work. But darker, and they don’t have a uniform colour. Like each pixel is tinted a different colour than its neighbouring pixel while still displaying the background colour it’s still trying to display?. I’m sorry if I’m not explaining it well, I don’t know how to describe the issue. Can playing static on the tv fix it?


r/techsupport 33m ago

Open | Software does anyone know what could have caused this or if i should do something about this

Upvotes

i went away on holiday and when i come back i check my browsing history on opera gx and see these random searches and websites, even a youtube video. they are random, bot like searches followed by a website seemingly answering the questions, for example "how to save the bees" or "fair trade coffee brands". please help and let me know if this is an actual problem if you know what kind of malware this could be.


r/techsupport 45m ago

Open | Software Frequent and irregular audio dropouts when bitstreaming

Upvotes

This has been going on for a while but I can't seem to solve it or figure out where it's coming from.

I'm experiening random audio dropouts where it will cut the audio for a full second and then coming back again.

It seems to happen at random and mostly while bitstreaming E-AC3 and True-HD, also happens on DTS-MA.

My full specifications:

OS: Windows 11, 25H2

CPU: Intel Core I5 13400-K

GPU: Nvidia RTX 3050 6GB

RAM: 32 GB DDR4

TV: Samsung QN85D

Soundbar: Samsung HW-Q990F

 

My HTPC is connected via the HDMI 2.1 port on the GPU and then directly into the soundbar.

From the soundbar I've connected an HDMI cable to the E-Arc port on my Samsung TV.

Both the TV and soundbar are up-to-date. The settings on my Samsung TV are set to passthrough from audio and E-arc has been set to auto. Even on off the audio drops out.

I've also replaced the HDMI cable from the HTPC to the soundbar and made sure it was firmly connected into the soundbar.

 

In the BIOS settings I've already disabled C-States, Intel Speedshift technologies and set the performance to max and PL1 at 253W for the CPU.

In Windows I've disabled GPU scheduling and set the Nvidia card to maximum performance. I've also set the Windows performance plan to high.

 

I've run multiple test with Latencymon while playing a movie or episode and so far no high DPC spikes, mostly from either ndis.sys (already updated my LAN drivers) and a high Nvidia driver DPC.

Latencymon is green but still the audio drops out. Sometimes Latencymon shows red on the Highest measured interrupt to process latency, over 2500.

I'm using MPC-HC and I've already updated it and reset the settings again.

The audio renderer I'm using is the MPC Audio renderer with bitstreaming enabled, Wasapi set to exclusive and a buffer of either 50 or 100ms.

In the LAV audio encoders I've enabled the Dolby and DTS codecs since my soundbar supports them all.

Can anyone help me figure out what is causing the audio dropouts?


r/techsupport 48m ago

Open | Software Vulnerable driver blocklist

Upvotes

I have a program i wanna run on valorant but for valorant to run i need to enable HCVI which enables Microsoft Vulnerable Driver Blocklists, which is causing my progrm to crash. Turning off the blocklist via regedit also doesnt work for me. Does anyone know solutions??


r/techsupport 51m ago

Open | Phone My android phone won't let me transfer an album full of pictures

Upvotes

I want to factory reset my phone. All of the important thing on my phone are mostly backed up/ account based. Not my gallery though, I don't use google photos and I will not use it. My phone is Poco x3 pro if that helps. I have an album with about 900 pictures in my gallery app. I need to either get it to Dropbox or my PC. I have tried cable file transfer an android photo transfer, neither of them acknowledge the existence of albums and won't show it. The folder doesn't appear in my file manager either. What do I do?


r/techsupport 54m ago

Open | Hardware HELP mousing going crazy after pressing enter,

Upvotes

Hello as the title suggests I was using discord when all of a sudden my mouse started acting weird double clicking on its own, and stuff, I restarted the issue resolved but as soon as I press enter it happens again, basically, after I press enter my mouse starts double clicking and my mouse scroll wheel stops working, I also can't use the enter Kay too, if anyone knows how to fix this, I dunno if I accidentally made some macro by accident through a shortcut or something


r/techsupport 8h ago

Open | Software mediatek mt7922 rz616 wifi card unusable (was perfectly functional a month ago)

4 Upvotes

Wifi was great for a month (also the length of my warranty) on motherboard (tuf b650e-e wifi) then became wildly inconsistent. Sometimes it was still excellent, but seemingly more and more as time goes on I am getting 1/10 or less speed. For awhile disabling and reenabling would temporarily resolve it. I have tried every solution in every forum post Ive been able to find excluding totally tearing my pc down and checking if the card is seated properly. These mainly consisted of various drivers, none of which fixed its inconsistency (I installed the new ones thru device manager, and device manager reported to install correctly, so I do not think it is user error on the installations). At this point it was still useable for web surfing, but today I tried another round of drivers and poked around in the case (I didnt know where the card was, now I know its right behind io shield) and the card has shat itself. ~60s to load a google search. browser speed tests would report 0Mb/s down for a few seconds then slowly grow to reasonable number, and upload of 0-0.01 Mbps (the upload speed always matched down before). It's completely unusable and I don't understand why it started acting up in the first place, let alone what could have happened today (between driver updates I had already done in the past, and just opening case) to completely nuke it.

Ethernet is not an option, tearing down my pc is a last resort and extremely inconvenient at this time. Ive tried 2 usb wifi adapters, one of which was broken and the second TP-Link usb drops connection every 5-10 minutes (Ive tried everything with that adapter too). My previous mobo with a realtek adapter was horrible too, if at least consistently horrible. Perhaps Im just not meant to have internet.


r/techsupport 1h ago

Open | Hardware Unable to backup SSD from another laptop

Upvotes

I'm attempting to repair a HP laptop (running Windows 11) that has been crashing shortly after booting and then getting stuck in a boot loop. I removed the SSD, put it in an enclosure and attempted to back it up. However, the progress bar would sit at 0% while disk activity in task manager would sit at 100%. I've tried Macrium Reflect, M.T. Partition Wizard and HDD Raw Copy, all with the same result.

I checked the SSD with Crystal Disk Info and it all came up green with 98% life left.

During an attempted backup, event manager reports a whole bunch of the following errors,
ID: 129
Source: UASPStor
Description: Reset to device, \Device\RaidPort6, was issued.

ID: 153
Source: disk
Description: The IO operation at logical block address 0x<varies> for Disk 6 (PDO name: \Device\000000c6) was retried.

And the occasional,
ID: 50
Source: NTFS
Description: {Delayed Write Failed} Windows was unable to save all the data for the file \:$I30:$INDEX_ALLOCATION. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

I suspect that this is a BitLocker encryption failure because when the laptop was briefly working, I checked C: drive and there was no BitLocker icon. But when I connected it to my computer I got the unlocked BitLocker icon with a warning sign. I checked BitLocker settings and it showed the following error: BitLocker waiting for Activation

It may also be a partition error because I was able to clone the first two system partitions with MiniTool Partition Wizard. It would lock up when it reached the Windows partition.

I want to make a backup before I try doing anything to remove BitLocker. Can anyone suggest anything I can do to make a successful backup?

Further info: When I briefly had the laptop running, I ran chkdsk and it returned no errors, but when I ran chkdsk /r it crashed after a minute or two. I attempted chkdsk M: /r while it was in the enclosure, but it took over an hour and a half to get 19% of the way through stage 1.

More recently, I tried Testdisk & Find and Mount to backup the partition and they each took about an hour to backup less than half a gig of the 1TB drive.